Privacy Policy For Our Water Restoration Company

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Introduction

At Lexington Water Damage Pros, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you interact with our website or contact us for services. This may include:

  • Name
  • Email Address
  • Phone Number
  • Physical Address
  • Payment Information

Non-Personal Information

We also collect non-personal information that does not identify you personally. This information helps us analyze trends, administer the site, and improve user experience. Non-personal information may include:

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited on Our Website
  • Time Spent on Our Website

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These cookies allow us to remember your preferences, track your activity on our website, and analyze website traffic. By using our website, you agree to the use of cookies.

Types of Cookies We Use

  1. Essential Cookies: Necessary for website functionality, such as logging into secure areas.
  2. Performance Cookies: Help us understand how visitors use our site, so we can improve it.
  3. Targeting Cookies: Collect data about your browsing habits to show relevant ads.

How We Use Your Information

Personal Information

We use the personal information you provide to:

  • Respond to Your Inquiries: When you contact us for water damage restoration services, we use your information to respond promptly.
  • Provide Services: We use your information to deliver the services you request.
  • Send Updates: We may send notifications, updates, and offers related to our services.
  • Billing and Payment Processing: We use your information to process payments for the services we provide.

Non-Personal Information

Non-personal information is used for the following purposes:

  • Improve Website Functionality: To ensure our website is functioning properly.
  • Enhance User Experience: We analyze visitor behavior to improve user experience and optimize our content.
  • Marketing and Advertising: Non-personal data may be used for marketing purposes, including targeted ads based on your interactions with our website.

How We Share Your Information

Third-Party Service Providers

We may share your information with third-party service providers who assist us with the following:

  • Website Maintenance: To ensure our website runs smoothly.
  • Payment Processing: To handle secure payments for our services.
  • Marketing and Analytics: To help us analyze website traffic and user behavior.

Types of Third Parties We Share Data With

  1. Hosting Providers
  2. Payment Processors
  3. Marketing Platforms

These third parties are bound by strict confidentiality agreements and are only authorized to use your information for specified purposes.

Legal Obligations

We may disclose your information if required to comply with legal obligations, protect our rights, or respond to a lawful request from authorities. This includes:

  • Court Orders
  • Government Investigations
  • Regulatory Compliance

How We Protect Your Information

At Lexington Water Damage Pros, we implement various security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:

  • Data Encryption: We use encryption technology to secure sensitive information, such as payment details.
  • Secure Servers: All information you provide is stored on secure servers with restricted access.
  • Regular Security Audits: We perform routine security audits to ensure the protection of your information.

Your Data Protection Rights

As a user, you have certain rights regarding the information we collect about you. These rights include:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: If any of your information is incorrect, you can request that we update or correct it.
  • Right to Erasure: In certain circumstances, you can request that we delete your personal information.
  • Right to Object: You can object to the processing of your data for marketing purposes.

How to Exercise Your Rights

If you wish to exercise any of your rights, please contact us using the following information:

We will respond to your request within 30 days.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely dispose of it.

Retention Periods

  • Service Data: Retained for up to 7 years for accounting and legal purposes.
  • Non-Personal Data: Retained for as long as necessary for analysis and improvements to our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit via links on our site.

External Website Disclaimer

While we make every effort to ensure that the external links we provide are trustworthy, we do not guarantee the accuracy or security of content on third-party sites. Your use of these links is at your own risk.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

How to Report

If we discover that we have inadvertently collected data from minors, we will take immediate steps to delete it. Contact us at:

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, along with the date of the latest revision.

Last Updated

This Privacy Policy was last updated on [insert date].

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
Lexington Water Damage Pros
426 Chair Ave, Lexington, KY 40508, United States
https://lexingtonwaterdamagepros.com/

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“The team was quick to respond and restored our home in no time. Highly professional and efficient!”
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“Excellent service! They handled everything from start to finish, including the insurance paperwork. Couldn’t be happier.”
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“We had a water leak, and their fast response saved us from major damage. Very reliable and trustworthy.”
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Lexington Water Damage Pros
426 Chair Ave, Lexington, KY 40508, United States
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